Refund Policy
Terms of Service
1) General Policy: At Mini Concept, all sales are final for floral arrangements, balloon displays, and gift items. Once an order has been prepared or successfully delivered, we do not offer refunds or returns under any circumstances. 2) Event Décor & Installations: A non-refundable deposit is mandatory for all event bookings. This deposit secures your date and covers initial material procurement. 3) Ready-Made Gifts & Small Products: Individual retail items are strictly non-refundable once purchased or dispatched from our Toronto studio location.
Store Terms and Conditions
4) Late or Missed Pick-Ups: Orders not collected within our business hours on the designated date are forfeited and will not be refunded. 5) Delivery Issues: We are not liable for transit delays caused by inaccurate addresses provided by the client. 6) Non-Returnable Items: Perishable florals and custom balloons are strictly non-returnable. 7) Order Changes: Modifications must be requested 48 hours in advance and are subject to availability. 8) Contact Us: For questions, please reach out directly to our Toronto customer service team.
Force Majeure and Fairness Policy
In cases of force majeure—such as extreme weather, government emergencies, or events beyond our control—Mini Concept may offer credits or partial refunds at our discretion. We strive to be fair, but all other payments are final.